Service
RMM & Managed Support
We watch your systems 24/7 so your team doesn’t have to.
Endpoint monitoring · Automated patching · Helpdesk · SLA reporting · Cyber security · Vulnerability scanning · Mobile device management.
Book a RMM assessment →What it actually is
RMM, in plain English.
RMM stands for Remote Monitoring & Management. Practically, it’s a small piece of software that sits quietly on every laptop, desktop, server, and network device in your business — so we can see them, look after them, and fix them without anyone having to call IT first.
It’s the difference between waiting for someone to notice a problem and our team picking it up the moment it happens. Often we’ve already fixed it by the time your morning coffee’s cold.
If you’ve ever had a printer that “just stopped working,” a server that filled up overnight, or a laptop that took an hour to log in because Windows hadn’t patched in six months — that’s the kind of thing RMM stops happening in the first place.
What we watch
Every device. Every layer. Quietly.
Our agent reports back on the things that matter, before they affect your team.
Hardware health
Disk space, RAM pressure, CPU temperature, failing drives — flagged before the user notices their machine getting sluggish.
Security posture
Antivirus active, firewall on, encryption enabled, unauthorised software absent. We see it for every endpoint, every day.
Patches & updates
Windows, macOS, browsers, M365, Adobe, Java, Zoom — deployed on a schedule that suits your business hours.
Network & connectivity
Switches, routers, Wi-Fi access points, internet links — monitored for uptime and performance.
Backup integrity
Backups actually completing every night, the data is restorable, off-site copies are landing. Verified, not assumed.
Behaviour anomalies
Logins at 2am from a country you don’t operate in. New admin accounts you didn’t authorise. Unusual file activity.
What runs while you sleep
Quiet, automatic, every night.
You wake up to a clean inbox. We get paged if a human needs to look at something. Most mornings, nothing in your inbox is the right answer.
- ✓ Security patches deployed during quiet hours
- ✓ Last night’s backups verified — not just “ran,” verified
- ✓ Browser, Office, Adobe, Zoom auto-updated
- ✓ Disk usage trends watched for tomorrow’s problems
- ✓ Antivirus + EDR scans across every endpoint
- ✓ Login anomalies flagged for our security team
- ✓ Microsoft 365 / Google Workspace audit logs reviewed
- ✓ Asset register kept current as devices come and go
What you see on your side
No black box. Receipts you can show your board.
Monthly executive report
One page. Uptime, tickets resolved, patches deployed, threats blocked, anything that needs your decision. Designed for the board, not for IT.
Live client dashboard
Log in to clients.burika.co.za any time. See open tickets, asset list, patch status, and last backup. No phoning for an update.
Clear SLAs
Response time targets you can hold us to: 15 minutes for critical issues, one business hour for standard. Published, not buried in a contract.
POPIA-ready evidence
Your auditors ask for proof that endpoints are patched, encrypted, and monitored. We hand it over — it’s what we’ve been collecting anyway.
“We were drowning in user tickets and 3am server alerts. Two years on Burika’s managed support, our team hasn’t seen an after-hours incident — and our staff actually like calling IT now.”
— IT Manager, EurekaIT, Johannesburg
“Burika audited our setup, fixed three POPIA gaps we didn’t know we had, and now monitors everything quietly. Our MD finally stopped asking me “are we covered?””
— Operations Director, Joubea